FREE SHIPPING!


on orders of $49 or more



Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $49 or more, your order ships FREE!

Delivery Inspection

Almost all of our deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please thoroughly inspect your products immediately upon delivery. Maintain the original packaging until you have determined that the product is satisfactory. In the rare occurrence that a product arrives damaged, or with missing parts, please contact our Customer Service Department immediately. At times, pictures of the damaged item may be required prior to determining a resolution. You must contact us within three (3) days from the date of delivery to report damaged, missing or defective merchandise. After the three-day period, the product cannot be reported as damaged, defective, missing parts and/or returned for exchange or refund.

You have 3 business days to call us at 1-866-238-9228 to report any damage.

STANDARD DELIVERY:

If your shipment arrives through a typical delivery service such as USPS, UPS or FedEx, you have 3 days to call us at 1-866-238-9228 to report the damage.

FREIGHT DELIVERY:

If you authorize the freight company to leave freight without a signature, BBQ-Authority.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition. Free Shipping on freight items includes Lift Gate Delivery - which includes taking the pallet off the truck and placing it on your driveway. This does not include moving the item up the driveway or bringing it to your backyard or front door. Note: Our Free Standard Shipping includes ground and freight, if your shipping address is in an Extended Delivery Location OR in a location that is not accessible by the Freight Carrier - your order may be subject to an additional charge.

If your order ships via truck freight, please follow these steps:

Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.

If a pallet(s) or piece(s) is missing:

  • Note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces"
  • Call us at 1-866-238-9228 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.

Inspect the packaging for external damage.

If you notice exterior damage:

  • Open the box and inspect for concealed damage before signing the delivery receipt.
  • If you notice external damage and the delivery driver will not allow you to inspect the inside of the package or the driver will not let you note "damaged" on the delivery receipt:
    • Call us immediately at 1-866-238-9228. (If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.)
  • Note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing.

PLEASE NOTE:

Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

If there is no visible external damage, please sign for your freight.

Please inspect your items for concealed damage after the driver has left.

If your item has shipped, a cancel or return request will be treated as a normal return and follow our simple 30 day return policy.

It is the customers responsibility, upon notification by the freight company, to schedule a delivery date within the timeframe specified by the freight company. Failure to do so, or delaying the delivery date past the freight companies window of delivery, could subject the order to additional fees as charged by the freight company for storage. If a scheduled appointment is made, and a delivery is attempted but the customer is not available to sign for delivery, an additional redelivery fee may incur. Customer will be solely responsible for said fees if they occur.

IMPORTANT!

You have 3 business days to call us at 1-866-238-9228 to report any damage.

If you have any questions, please feel free to contact us at 1-866-238-9228.